Frequently Asked Questions

If you can't find the answer to your question on this page then please don't hesitate to contact us.

Your membership includes 12 month access to exclusive private and unpublished wholesale rates at over 800,000 hotels worldwide that are on average 33% less than the hotels' direct website and any other online travel website. Available exclusive to members through our closed membership group.

Your membership also includes access to a dedicated Concierge Service that assists you to secure the absolute lowest priced and best value accommodation option based on your preference. Our team will present our top recommendations.
Joining Diamond Club to get access to these exclusive rates is fast and easy. Simply click on Join and select your plan. Once you’ve selected your preferred plan, you’ll complete a brief membership form and begin your free trial right away and take advantage of our discounted rates immediately.
We’re confident in the value we offer. In fact, so confident you won’t find better hotel rates on any other public booking website that we want to offer a risk-free opportunity to encourage consumers to give us a try and compare our rates to any other public booking website.
We’re confident you’ll find incredible value in your membership but should you wish to cancel your membership you can do so at any time within your free trial period and your credit card will not be charged. Should you choose to cancel your membership after your free trial ends, your membership will remain active until the end of your membership period. Your credit card will not be auto billed when your membership expires.
You can cancel your membership by logging into your account. Select “Account” from the top Menu. Select “Subscriptions” and “Change Plan.” You can also contact a team member at
For membership fees, we accept Visa, Mastercard, and American Express.
Annual memberships are auto renewed so you’ll never have to worry about your membership expiring and not having access to ongoing wholesale hotel inventory.
The average savings on hotel rooms amongst our members is 33%. Depending on each individual hotel’s availability, the discounts you’ll find on Diamond Club will range between 5% and up to 70% or more off the retail rates. Because of our extensive inventory at over 750,000 hotels worldwide, it’s easy to find and book hotels for considerably less than any other public website. In fact, most of our members make back their membership fee in savings within their first hotel booking. The best way to see the discounts is to sign up for a free no risk 7-day trial so you can determine if a membership is right for you.
We have built strong relationships with hotels, wholesalers, and other online travel agencies who are willing to share their deeply discounted wholesale rates with us. We are offering our rates through a secured platform that the public can’t access unless they’re registered users. These rates are called “Unpublished Rates”. The popular travel websites can only offer a “retail” price that’s provided by each hotel to assure a consistent price under a practice called “rate parity.” Hotel chains restrict public websites from undercutting their published rates. Because we are a “members only” user community, it’s able to offer wholesale rates because it’s a (CUG) closed user group and not subject to “rate parity”.
Yes, our inventory includes over 750,000 participating hotels and resorts in more than 15,000 destinations around the world. You’ll find everything from budget to luxury inventory from all major brands as well as independent hotels and vacation homes.
The booking process is identical to any other booking website except ours is stocked with deeply discounted wholesale hotel rates. Once you’ve joined, you can access the booking engine and begin searching for the perfect hotel for your trip. Simply enter your destination, dates, number of rooms, and number of guests and click the search button. After you’ve selected the hotel you wish to book, you will complete the reservation form and your reservation will be confirmed immediately. You will then receive an instant confirmation to the email address you provided.
Although some of our providers require just a deposit to hold a reservation, in most cases, when you book a hotel room on you will be making a complete pre-purchase and paying for the room at the time you’re making the reservation. That’s one of the reasons the hotels are willing to offer such a deep discount of their retail rates. Each hotel’s payment policy is clearly displayed on the booking site for you to review before confirming your booking.
We know travel plans can change. Should you need to either cancel or change your reservation, you can either complete a cancel/modify my reservation form which is found on the booking site or you can contact customer support and they will help you with any adjustments to your reservations. Before booking you’ll be able to review the hotels cancellation policy regarding cancellations and refunds.
It would be our pleasure to assist you with reservations by phone. Please call the toll-free number listed on the Book Travel page on our site and one of our Concierge team members will be happy to assist you.
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From price-friendly hotels to high-end luxury resorts, we cater to a broad range of budgets.